Privacy Policy

Our Commitment to Your Privacy

The Printing Lab respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy applies to information collected through our website, checkout process, order forms, uploaded artwork, customer communications, and related services.

By using our website or placing an order with The Printing Lab, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you provide directly when you place an order, contact us, request a quote, upload artwork, or create an account.

• Name and contact information
• Email address and phone number
• Billing and shipping address
• Order details and product selections
• Garment sizes, colors, quantities, and customization details
• Uploaded artwork, logos, files, images, and design notes
• Messages, support requests, and customer service communications

Payment Information

Payments are processed through secure third-party payment providers.

The Printing Lab does not intentionally store full credit card numbers, debit card numbers, or complete payment credentials on our website.

Payment providers may collect and process payment details according to their own privacy and security policies.

Artwork & Uploaded Files

When you upload artwork, logos, designs, images, or other files, we use those files only to review, prepare, produce, fulfill, and deliver your order.

Customer-submitted artwork remains the property of the customer or its rightful owner.

We do not sell customer artwork or use it for unrelated commercial purposes without permission.

How We Use Your Information

We use collected information to provide, improve, and support our products and services.

• Process and fulfill custom orders
• Create and send artwork proofs
• Communicate about order status, revisions, shipping, or support
• Prepare artwork, embroidery files, screen printing, DTF printing, or other production work
• Process payments and prevent fraud
• Arrange shipping and delivery
• Improve our website, customer experience, and services
• Send important transactional emails related to your order

Email & Communication

We may contact you by email, phone, or other communication methods regarding your order, proof approval, production updates, shipping, customer support, or account activity.

If you subscribe to marketing emails, we may send promotional offers, updates, or product announcements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us directly.

How We Share Information

We may share information with trusted third parties only when necessary to operate our business, fulfill orders, or provide services.

• Payment processors
• Shipping carriers and delivery partners
• Website hosting and security providers
• Email and customer communication platforms
• Production partners, when required to complete an order
• Legal, compliance, or fraud-prevention services when necessary

We do not sell customer artwork or order details to third parties.

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and support marketing or advertising efforts.

Cookies may help us understand how visitors use our website, which pages are visited, and how we can improve the shopping experience.

You can adjust cookie settings through your browser. Disabling cookies may affect certain website features.

Advertising & Analytics

We may use analytics tools, pixels, or advertising services to better understand website performance and improve our marketing.

These services may collect information such as browser type, device information, pages visited, referring websites, and general interaction data.

Where required by law, you may have the right to opt out of certain tracking or targeted advertising activities.

Data Security

We take reasonable measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online system, or method of electronic transmission is completely secure. We cannot guarantee absolute security.

Customers are responsible for keeping account login details private and secure.

Data Retention

Deleting your account does not necessarily delete every order record. We assess which records remain necessary to complete an order, meet tax or other legal obligations, or resolve an existing dispute. An order does not justify retaining all associated personal information indefinitely.

Retention depends on the record category, the applicable obligation and its starting date, such as a tax return filing date. We delete information that is no longer required and restrict retained information to the reason for retaining it. A deletion response explains any information retained and the applicable reason. We also retain a restricted record of privacy requests and responses where required by law.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your data is used or shared
• Opt out of marketing communications
• Opt out of certain forms of targeted advertising, where applicable

To request access, correction or deletion, email info@theprintinglab.com. You do not need to create an account. Include the email associated with your account or order and describe your request; do not send passwords, payment card details or identity documents in your initial email. We may request information needed to verify your identity. Authorized agents may contact the same address and may need to demonstrate their authority.

To appeal a privacy-request decision, email info@theprintinglab.com with your request reference, if available, and the reason for your appeal. We will review requests and appeals within applicable legal deadlines. Where required, our response will explain further complaint options.

Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, payment providers, shipping tools, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party services you visit or use.

Changes to This Policy

The Printing Lab may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Information

For questions about this Privacy Policy or to submit a privacy request, please contact:

The Printing Lab is based in Massachusetts, United States. For privacy requests and appeals, email info@theprintinglab.com.